Returns, Refunds, and Cancellations Policy
This website, doctorwellnessrx.com, is run under the Dr Wellness brand. Every order placed on it is sold, dispensed and supplied by Pharma Ltd (trading as AestheticsRx Pharma), a GPhC-registered pharmacy (registration 9013029), registered in Scotland, Company No. SC808626, of Unit 15, 96 Caledonia Street, Glasgow G5 0XG. In these Returns, Refunds, and Cancellations Policy, “we”, “us” and “our” mean Pharma Ltd (trading as AestheticsRx Pharma).
At Pharma Ltd (trading as AestheticsRx Pharma), we strive to ensure your satisfaction with our medicines. If for any reason you are not completely satisfied with your purchase, we offer returns, refunds, and cancellations under certain conditions, as outlined below:
1. Returns
You may return any unused and unopened products within 14 days of delivery for a full refund or exchange. To initiate a return, please contact our customer service team at info@doctorwellness.co.uk to obtain a return authorisation and instructions.
Please note the following conditions for returns:
- Products must be in their original packaging and in resalable condition.
- Returns must be initiated within 14 days of delivery.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
Once we receive your returned items and verify their condition, we will process your refund or exchange promptly.
2. Refunds
Refunds will be issued by Pharma Ltd (trading as AestheticsRx Pharma) to the original payment method used for the purchase. Please allow 14 days for the refund to be processed and reflected in your account.
Refunds will be issued under the following circumstances:
- Returned products meet the conditions outlined in our Returns policy.
- Refunds may be subject to deductions for return shipping costs, unless the return is due to an error on our part.
3. Cancellations
You may cancel your order for a full refund before it has been processed and shipped. Once your order has been shipped, it cannot be canceled, but you may initiate a return according to our Returns policy.
To cancel an order, please contact our customer service team as soon as possible at info@doctorwellness.co.uk with your order details.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@doctorwellness.co.uk with photos of the damaged item and packaging. We will arrange for a replacement or refund as appropriate, and may request the return of the damaged item at our expense.
5. Contact Us
If you have any questions, concerns, or requests regarding our Returns, Refunds, and Cancellations Policy, please contact us at info@doctorwellness.co.uk. Our customer service team is here to assist you and ensure your satisfaction.
This Returns, Refunds, and Cancellations Policy is subject to change without notice. Please refer to the latest version on our website for updates.
Last updated: 3rd May 2024
6. Complaints
If you wish to make a complaint, please contact the pharmacy using one of the following methods:
- Email: info@doctorwellness.co.uk
- Telephone: 020 8050 1684
Please include:
- Your full name and date of birth
- Order number (if applicable)
- A clear description of your complaint
Our Complaints & Feedback page explains how complaints are reviewed and how to contact the GPhC if you are unhappy with our response.